ePowerQuote

	Customer Protections All Retail Electric Providers must adhere to Public Utility Commission of Texas (PUC) rules and regulations designed to protect you against fraudulent, unfair, misleading, discriminatory or anti-competitive practices. These protections include:

		Non-Discrimination: In addition to standard discrimination prohibitions, a Retail Electric Provider may not deny service or discriminate in the marketing of electric service based on a customer's income level, location in an economically distressed area, or qualification for low-income or energy efficiency services.

		Slamming and Cramming: Slamming is switching your electric service provider without your permission. Cramming is adding charges to your electric bill for additional services without your permission. Both slamming and cramming are illegal.
		Dispute Resolution: Retail Electric Providers must promptly investigate customer complaints and customers have the right to make complaints about a Retail Electric Provider to the PUC.
		Privacy of Information: No Retail Electric Provider can release any customer-specific information to another Retail Electric Provider or any other companies without your permission.

Customer Protections